Terms of service

Terms of Service

1. About these terms

NIL ELITE GEAR LLC operates the NIL Elite store at nilelitegear.com, displayed on the website as NIL Elite Threads. In these terms, “we,” “us” and “our” mean NIL ELITE GEAR LLC. These terms cover use of our online store and purchases of merchandise. They do not replace any separate agreement with an athlete or business partner.

Please review these terms and the policies linked below before ordering. Nothing in these terms removes a consumer right or remedy that applicable law does not allow us to limit.

2. Using the store

You must be legally able to enter into the purchase agreement, or have a parent or legal guardian place the order on your behalf. Provide accurate contact, payment and delivery information. Use only payment methods you are authorized to use, keep account access secure, and notify us if you suspect unauthorized use.

Do not use the store for fraud, unlawful activity, unauthorized access, or interference with the website or other customers. We may restrict access used for those purposes, subject to applicable law and any obligations connected with an existing order.

3. Products and orders

Our products are made to order. Check the product description, size chart, color, quantity and delivery address before paying. Product images help illustrate the item; screens can display colors differently. This does not limit your rights if an item is faulty, materially different from its description, or not what you ordered.

Availability can change, including during limited merchandise releases. An order confirmation records the order received; it is not a shipping confirmation. If an item cannot be supplied, we will contact you about the available options and any refund required. We honor the price of an order already placed, including when a listing price is later corrected.

4. Prices and promotional codes

Review the currency, item prices, discounts, shipping charges and taxes shown at checkout before placing your order. Future price changes do not change the price of an order already placed.

A promotional code must be entered and successfully applied before checkout is completed, subject to that promotion’s stated conditions. We do not apply a forgotten promotional code retroactively or issue a refund solely because it was not entered at checkout. This does not affect any remedy required by law for an incorrect charge or a promotion we failed to honor.

5. Changes and cancellation requests

The provider-dependent process in this section applies to voluntary change or cancellation requests. Statutory cancellation and withdrawal rights, including applicable EU and UK rights, follow our Refund and Return Policy (https://nilelitegear.com/policies/refund-policy) and do not depend on our fulfillment partner agreeing to stop production.

If you need to change or cancel an order, contact support@nilelitegear.com promptly with your order number. We will check the order’s actual production status with our fulfillment partner. A request is not a confirmed change or cancellation.

Cancellation depends on whether the fulfillment partner can still stop the order. Once production has started, we can ask the provider but cannot guarantee cancellation. An estimated processing or approval period does not create a guaranteed cancellation window. This does not limit cancellation or refund rights required by law.

For a confirmed full-order cancellation, we refund the full amount actually paid for that order, including paid shipping and taxes, to the original payment method where possible. We will confirm the completed cancellation and refund. Your payment provider controls when a processed refund appears in your account.

6. Production, shipping and delivery

Printify and its third-party providers produce and ship our orders. Orders transfer after checkout, not when a merchandise drop closes. Production release is generally around 24 hours after import, subject to payment and processing. Production usually takes about 3 business days; allow 3–7 business days plus carrier transit. These are estimates, not guaranteed arrival dates.

Review the Shipping Policy (https://nilelitegear.com/policies/shipping-policy) and delivery information for your order. Fulfillment location, destination, carrier and customs can affect transit. If we cannot ship within an applicable promised timeframe, we will provide the notice, delay choice or refund required by law. An estimate does not remove those obligations.

Please provide a complete, accurate delivery address. If an incorrect customer-provided address or an unclaimed parcel requires reshipment and Printify will not cover it, the customer pays the verified additional reshipment cost. We will confirm that cost before proceeding. For a package marked delivered but not received, contact support so we can investigate; reporting alone does not guarantee a free reprint, and mandatory rights remain unchanged.

For international orders, customs duties, import taxes and carrier clearance charges not collected at checkout are the customer’s responsibility, where permitted by applicable law. Required charges and pricing disclosures must follow the rules of the destination market.

7. Returns, fit issues and product problems

Report damaged, defective, misprinted or incorrect items within 30 calendar days of delivery to support@nilelitegear.com. Include the order number, a description and clear issue photos; measurement photos are not required. Keep damaged or incorrect items. The Refund and Return Policy (https://nilelitegear.com/policies/refund-policy) explains the process. Mandatory legal rights remain unchanged.

We offer no voluntary returns or exchanges for a change of mind or an incorrect size or color selection. An optional replacement costs 50% of its Shopify storefront list price, plus customer-paid shipping and tax. Contact support for the total before ordering. You keep the original. This offer does not replace mandatory remedies.

We verify product issues with our fulfillment partner before confirming a remedy. An eligible verified same-size reprint is free, including shipping; you may instead choose the discounted replacement option. If the original and approved replacement both arrive, keep both. Supplier reimbursement does not determine your statutory rights against us.

8. Privacy and communications

Our Privacy Policy (https://nilelitegear.com/policies/privacy-policy) explains how personal information is handled and how to contact us about it. That policy governs privacy matters if there is a conflict with these terms. Order and support communications are distinct from optional promotional messages. Participation in a text messaging program is covered by the separate Messaging Terms of Service (https://nilelitegear.com/pages/messaging-terms-of-service) and any consent requested for that program.

9. Website content and third-party services

Website artwork, photos, names, logos and other content may belong to us or other rights holders. Buying merchandise does not grant permission to reproduce its artwork, sell copies or commercially use an athlete’s name or likeness. Store use is limited to lawful personal shopping or uses allowed by law or the rights holder.

Our store uses Shopify and may link to third-party services with their own terms and privacy practices. A link does not establish our endorsement or ownership. We remain responsible for our obligations as the seller.

10. Questions and future changes

Contact support@nilelitegear.com with questions. Updated terms apply prospectively from their published effective date, with any notice required by law. They do not remove rights from earlier purchases. If a provision is unenforceable, it applies only to the lawful extent; the remainder continues subject to applicable law.