Refund policy

Refund & Return Policy

At NIL Elite, every purchase directly supports our athletes. A portion of each sale goes directly to the athlete whose merchandise you purchase. Our voluntary return and cancellation options are described below. Nothing in this policy limits rights required by applicable law.

Order Cancellations

For voluntary cancellation requests, contact support@nilelitegear.com promptly with your order number. We will check the actual order status and whether our fulfillment partner can still stop the order. A request is not a confirmed cancellation. Once production has started, cancellation is not guaranteed.

For a confirmed voluntary full-order cancellation, we refund the full amount actually paid for that order, including paid shipping and taxes, to the original payment method where possible. We will confirm the completed cancellation and refund. Your payment provider controls when a processed refund appears in your account.

Statutory withdrawals follow the applicable rules below and do not depend on our fulfillment partner agreeing to stop production. Other mandatory cancellation and refund rights remain unchanged.

Damaged or Misprinted Items

Report a damaged, misprinted, defective or incorrect item within 30 calendar days of delivery. Contact support@nilelitegear.com with your order number, a description and clear photos showing the issue. Measurement photos are not required. Keep damaged or incorrect items; we do not require them to be mailed back for this product-issue process. The 30-day reporting period does not shorten mandatory legal rights.

We verify reported issues with our fulfillment partner before confirming the appropriate remedy. An eligible verified same-size reprint is free, including replacement shipping. You may instead choose the discounted replacement option described below. A refund or another remedy will be provided when approved for the issue or required by law.

Our supplier’s reimbursement decision does not determine your statutory rights against us, and our verification process does not delay or limit a remedy required by law. If your original item and an approved replacement both arrive, you may keep both.

Sizing & Exchanges

We do not offer voluntary returns or exchanges for a change of mind or an incorrect size or color selection. Mandatory legal rights remain unchanged.

For an optional replacement, the product price is 50% of its Shopify storefront list price, plus shipping and applicable taxes. Contact support@nilelitegear.com before ordering so we can confirm the total. You keep the original item. This optional offer does not replace any remedy required by law.

Support

For help with a specific order, please reach out through our Support Page. We're here to make sure your NIL Elite experience is a great one.

 

 

EU and UK statutory withdrawal rights

This section explains the statutory right to withdraw from an online purchase when EU member-state or UK consumer law applies to your order. We do not offer a voluntary 14-day change-of-mind return period to US customers or a voluntary worldwide return policy. Mandatory rights under other applicable laws remain unchanged. These statutory rights take precedence over any conflicting cancellation, refund or return restriction elsewhere in this policy, including restrictions after fulfillment or shipping.

Notice and return deadline

You may cancel an eligible purchase without giving a reason, including before delivery. Send a clear cancellation notice to support@nilelitegear.com, or notify us by another clear statement, no later than 14 calendar days after the day you or your nominated recipient receives the goods. For goods in one order delivered separately, this period runs from receipt of the last item. Any longer period required by law applies. Include your name and order details so we can identify the purchase. Your cancellation does not require our prior approval.

Return postage 

Unless we offer to collect the goods, send them back without undue delay and within 14 days after notifying us. Contact support for return instructions. You pay the direct cost of return postage for a change-of-mind withdrawal, provided we informed you of this before purchase and the law permits it. We pay where the law requires us to, including if the required advance postage disclosure was missing. This customer-paid postage rule does not replace your rights for faulty, damaged or incorrect goods.

Refund amount

We refund the amount paid for the withdrawn goods, including applicable taxes. If you withdraw from the entire order, we also refund the cost of our least expensive standard outbound delivery option. We do not have to refund the extra cost of a more expensive delivery option you chose. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

EU refund timing

We refund without undue delay and within 14 days after receiving your withdrawal notice. If goods must be returned and we have not offered to collect them, we may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first. Once that basis for withholding ends, we refund without undue delay; it does not start a new 14-day period.

UK refund timing

If goods must be returned and we have not offered to collect them, we refund without undue delay and no later than 14 days after we receive the goods or evidence that you sent them back, whichever happens first. Otherwise, we refund without undue delay and within 14 days after your cancellation notice.

Personalized goods

The statutory change-of-mind right does not apply to goods genuinely made to your individual specifications or clearly personalized, where the legal exception applies. Printing an ordinary catalog design after purchase, including an athlete-name design, or choosing a standard size or color does not by itself establish this exception. Your rights for faulty or nonconforming goods remain unchanged.